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Title
Text copied to clipboard!Dental Clinic Reception Coordinator
Description
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We are looking for a Dental Clinic Reception Coordinator. This position is responsible for ensuring the smooth operation of the front desk in a dental clinic. The reception coordinator handles patient greetings, appointment scheduling, phone traffic management, and maintaining accurate patient records. Additionally, the role involves effective communication with clinic staff to enhance patient satisfaction and improve service quality.
The ideal candidate should possess strong organizational skills, be capable of multitasking, and remain calm under pressure. A polite, patient, and solution-oriented approach in patient interactions is essential. Familiarity with dental terminology and proficiency in basic computer programs are significant advantages for this role.
The Dental Clinic Reception Coordinator is also expected to analyze patient feedback, propose improvements, and collaborate with clinic managers. Ensuring the efficiency of appointment systems, minimizing patient wait times, and coordinating internal communication are also key responsibilities.
This role is critical for enhancing both patient satisfaction and clinic efficiency. A successful reception coordinator reflects the clinic’s professional image, earns patient trust, and contributes to building a loyal patient base.
Responsibilities
Text copied to clipboard!- Greet and direct patients
- Schedule and follow up on appointments
- Manage phone and email communications
- Maintain up-to-date patient records
- Coordinate internal clinic communication
- Ensure patient satisfaction
- Collect and report feedback
- Oversee daily reception operations
- Collaborate with clinic staff
- Provide quick solutions in emergencies
Requirements
Text copied to clipboard!- Minimum high school diploma (associate or bachelor’s preferred)
- At least 2 years of experience in a similar role
- Proficiency in MS Office programs
- Strong communication and organizational skills
- Familiarity with dental terminology
- Teamwork skills
- Problem-solving ability
- Attention to detail
- Patient-focused service approach
- Flexibility with working hours
Potential interview questions
Text copied to clipboard!- Have you worked in a similar position before?
- What is your experience with patient relations?
- Which appointment software have you used?
- How do you handle stressful situations?
- What is your proficiency in MS Office?
- How familiar are you with dental terminology?
- Are you comfortable working in a team?
- Can you adapt to flexible working hours?
- How do you ensure patient satisfaction?
- How would you rate your communication skills?
